Our quality policies define the intended arrangements for managing our operations and activities in accordance with the framework established by ISO 9001:2008. These are the top-level policies representing Mako’s plans for achieving product quality and customer satisfaction.
All departmental or functional policies, documented procedures, and work instructions must conform with, and parallel, these policies. All changes to policies, procedures, and work instructions are required to be reviewed and approved prior to release to ensure that there are no conflicts with the policies stated in our Quality Manual (QM). The Quality Management System provides controls over services provided for equipment repair, disassembly, inspection, machining, and welding/fabrication.
All activities, material and products affecting the quality of Mako’s products and services are controlled to ensure the highest quality for our customers. It is our practice to maintain customer contact through our internal sales and technical staff to ensure the fulfillment of the client’s needs and requirements. Regulatory agencies, accreditation bodies, and customer representatives are provided access to our facilities in order to ascertain the acceptability and implementation of the Quality Management System or to verify compliance with applicable contract requirements, regulatory criteria, and standards.